Privacy Policy and HIPAA Compliance

At Dentdesk Billing Solutions LLC (“we,” “our,” or “us”), your privacy and the security of your personal and health information are of utmost importance. This Privacy Policy outlines how we handle your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.

We may collect the following types of information:

• Personal Information: Name, address, email, phone number, and other identifiers provided by clients.
• Health Information: Protected Health Information (PHI) necessary for billing and credentialing purposes, including patient names, insurance details, treatment codes, and payment information.
• Non-Personal Information: Browser type, IP address, and other technical data for improving our website and services.

We use the information we collect to:

• Provide medical and dental billing services, insurance verification, and credentialing support.
• Comply with legal and regulatory requirements.
• Improve our services and enhance client experience.
• Communicate with clients regarding service updates, invoices, and other necessary information.

Dentdesk Billing Solutions LLC is fully committed to ensuring the confidentiality, integrity, and security of Protected Health Information (PHI) as required under HIPAA. We adhere to the following practices:

• Administrative Safeguards: Regular employee training on HIPAA policies and procedures, limited access to PHI based on roles, and periodic risk assessments.
• Technical Safeguards: Use of secure, encrypted channels for transmitting PHI, password-protected systems, and audit trails to monitor access and changes.
• Physical Safeguards: Secure storage of physical documents, restricted access to office spaces, and proper disposal of sensitive information.

We do not sell or rent your information. We may share information only in the following circumstances:

• With authorized individuals and entities, such as insurance companies and healthcare providers, to perform billing and related services.
• When required by law, such as in response to legal processes or government audits.
• With business associates who adhere to HIPAA regulations and assist us in delivering our services.

We implement robust security measures to protect your information, including:

• Encryption of electronic data.
• Secure user authentication processes.
• Continuous monitoring of systems for unauthorized access or breaches.

Despite our best efforts, no system can be entirely secure. We encourage our clients to notify us immediately of any suspected data breaches or concerns.

Under HIPAA, you have the following rights:

• Access: Request copies of your PHI maintained by us.
• Amendments: Request corrections to your PHI if you believe it is incorrect or incomplete.
• Restrictions: Request limitations on how your PHI is used or shared.
• Accounting: Request a record of disclosures of your PHI.

To exercise any of these rights, please contact us at the details provided below.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website, and the revised date will be indicated.

If you have any questions about this Privacy Policy or your rights under HIPAA, please contact us:

Dentdesk Billing Solutions LLC
Email: info@dentdeskbillingsolutions.com
Phone:  (917) 781-2005
Address: 3825 Lancaster Pike, Ste 3,  Wilmington, DE 19805